Shipping & Returns

Shipping Policy
Thank you for visiting and shopping at sea-nyshop.com. The following terms and conditions apply to all orders placed on our website. Please read them carefully.

Processing Time
All orders are processed within a standard business timeframe after payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Destinations
We currently ship to a select list of countries. Shipping options and delivery timelines may vary depending on the destination. You will be able to see the available shipping methods and estimated delivery times during the checkout process before completing your purchase.

Shipping Charges
Shipping charges are calculated based on the selected shipping method and the destination of the order. The exact shipping cost will be displayed and itemized at checkout prior to payment confirmation.

Order Tracking
Once your order is shipped, you will receive an email notification with a tracking number and a link to track your package. Please allow a short period for the tracking information to activate in the carrier’s system.

Customs, Duties, and Taxes
For international orders, please note that any customs duties, import taxes, or related fees imposed by the destination country are the sole responsibility of the recipient. Sea NY Shop has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information prior to placing an international order.

Delivery Issues
If you encounter any issues with your delivery, such as a missing or damaged package, please contact the shipping carrier directly using the provided tracking number. If you require further assistance, please reach out to our customer service team. We recommend ensuring your shipping address is accurate and complete to avoid delays or delivery problems.

Returns & Exchanges Policy
Our goal is to ensure you are completely satisfied with your purchase from Sea NY Shop. We accept returns and exchanges under the following conditions.

Return & Exchange Window
Items must be returned or exchanged within a specified period from the delivery date. Please refer to your order confirmation or contact customer service for the exact timeframe applicable to your purchase.

Eligibility
To be eligible for a return or exchange, items must be unused, unworn, and in the same original condition as when you received them, with all original tags attached and packaging intact. Proof of purchase is required.

Non-Returnable Items
Certain items are final sale and cannot be returned or exchanged. This typically includes, but is not limited to, sale items, discounted merchandise, and select accessories. Please review product descriptions carefully at the time of purchase.

Return Process
To initiate a return or exchange, please contact our customer service team to request a Return Authorization. Returns sent without prior authorization may not be accepted. Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Refunds
If approved, refunds will be processed to the original method of payment within a standard business period. Please note that shipping charges are generally non-refundable. You will be responsible for paying the return shipping costs unless the return is due to an error on our part.

Exchanges
We can only exchange an item for the same product in a different size or color, subject to availability. If you wish to exchange for a different item, we recommend processing a return for a refund and placing a new order.

Damaged or Incorrect Items
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately within a limited period of delivery. We will arrange for a return, replacement, or refund as appropriate.

Policy Updates
We reserve the right to modify this Shipping & Returns policy at any time. Any changes will be effective immediately upon posting the updated policy on the sea-nyshop.com website.